Give shoppers 24/7 service
Connect to your existing ecommerce tech stack to instantly resolve inquiries, increase conversion, and drive loyalty.
Turn conversations into checkouts
Your AI Agent assists shoppers along the customer journey to boost loyalty and lifetime value.
Resolve support drivers. Reduce costs.
Automatically resolve more than 70% of customer service inquiries - both common and complex - like shipping questions, warranty information, and exchanges.
Reduce friction. Drive loyalty.
Connect to your ecommerce tools in minutes. Integrate with your order management system, CRM, and more to perform tasks and deliver personalized resolutions, just like a human agent would.
Scale customer service. Save on additional resources.
Your AI Agent grows with your customers. Manage surging ticket volumes during busy shopping seasons and deliver extraordinary customer service without increasing headcount.
Deliver VIP shopping experiences at scale. Win customers for life.
“With the bot taking away the questions that have high handle times but are totally self-serviceable using our APIs, we’ve seen a 400% reduction in customer inquiries over two years. That’s huge.”
“EAIS is helping us to drive conversion and retention. Customers who interact with EAIS are more likely to check out and become repeat customers, too. In our app we have seen that customers who engage with our support have a higher conversion rate by 8%.”
Guide shoppers from interest to purchase
Turn visitors into loyal customers with an AI Agent that makes every interaction instant and effortless.
Create a personal shopping assistant
Customers can self-serve everything from inventory, to size guides, to shipping information and order updates.
Put promotions at their fingertips
Increase cart size and lifetime value by providing information on rewards offers, sales, and coupons.
Power order tracking and changes
Provide order updates and reduce friction by giving customers easy access to exchanges and returns.
Enable quick account updates
Help customers quickly and seamlessly update account details, shipping addresses, or reset passwords.
MAS's AI Agent vs. Scripted Ecommerce Chatbots
Unlike a basic chatbot for ecommerce, an AI Agent doesn’t just follow a script. It reasons to figure out how to best resolve an inquiry.
Scripted Ecommerce Chatbot
A basic conversational chatbot follows a predefined flow. Every possible customer inquiry from warranty questions to missing items has to be planned for and built out.
Ecommerce AI Agent
Rather than try to build and maintain scripts for every issue, an AI Agent reasons through a customer problem using knowledge and data from your ecommerce tools to identify the best step to take.
Explore how AI-powered automation can transform ecommerce and increase customer engagement
All the information you need about tracking and measuring customer service success in an AI-first organization.
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After implementing MAS, Shapermint saw a 50% increase in sales made by live agents.
View Case StudyChatbot vs. AI Agent: What's the difference and why does it matter?
Businesses that onboard an AI Agent are differentiating themselves rapidly, leaving behind the limitations of traditional chatbots.
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