“Based on Automated Resolutions, our AI Agent is equivalent to 10 full time agents. We’re not reducing our headcount. We’re reinvesting those agents into our business. The agent time savings we’ve realized by implementing EAIS has allowed us to form a ‘gold glove’ team for our top tier of clients”

“Indigo is a customer-centric retailer, and everything we do is focused on putting our customer first and providing joyful experiences. Knowing that our customer service team has greater visibility into tracking details, and that our customers have a positive delivery experience aligned with our brand promise is exciting.”

“EAIS has supported our customer's agents to contribute to the overall ancillary income through our Customer Happiness contact channels by selling eight times more ancillary products compared with 12 months ago.”

“The automated chat experience feels conversational and genuinely feels like a seamless part of our customer experience. With the Zendesk and EAIS integration, we were able to not only save costs on seasonal headcount, but we were also able to see revenue growth from customers who were being served at faster rates.”